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​Discreet Packaging:

All of our packages are either plain brown boxes or standard issued packaging from UPS or the United States Post Office. Some items may be shipped in opaque padded envelopes, but never breakable items or items whose shape could be identified. The packages themselves have no mention of Satin and Lace or of the packages contents, and the return address is listed as S&L LLC.

Order Processing:

Provided the item you purchased is in stock, orders received Monday through Friday are generally processed within 48 hours. Orders placed on Saturdays, Sundays, and holidays will be processed the following business day. 

Once the order is processed, you will receive an email shipping confirmation with all available tracking numbers.​ The shipping method you chose will determine when you receive your order, calculated from the time you receive your shipment notification, and not from the time your order was placed. Shipping times are approximate and may be extended by events such as inclement weather. We are not responsible for delays caused by weather or other factors beyond our control.

Free Shipping:

​The Free Shipping Offer is non-expedited service for orders totaling $200 or more after discounts. This offer is only good for orders shipping to the continental United States.  Satin and Lace reserves the right to select the shipping method for items qualifying for "Free Shipping," and as such all or part of your order may ship Standard Ground, with an arrival estimate of 5-9 days. If you would like to pay for expedited shipping, please choose the desired option at checkout.

Expedited Shipping:

Satin and Lace uses UPS 3 Day and UPS Next Day Saver​ for expedited shipping. Expedited orders are in transit for the amount of time promised by the carrier, barring any unforeseen circumstances. Satin and Lace is not responsible for delays caused by weather or other factors beyond our control. 

Please note that orders received on weekends and major holidays, as well as orders placed after 7PM EST, will be processed the following business day. Please add an additional business day for delivery.

​International Shipping:

​Satin and Lace does not offer international shipping at this time.

Shipping Errors:

Satin and Lace uses information you provide in order to ship your package. An attempt will be made to verify your address with you in the case of a misspelling or typo. In the event that an entirely incorrect address is provided, you should reach out to us to as soon as possible to correct the mistake, as orders ship within 48 hours of being placed. Should a package be deemed undeliverable due to incorrect delivery information, the package may be re-shipped at your further expense.